Privacy Policy

AS Maardu Elekter processes personal data in accordance with applicable data protection laws for service delivery, website security, and request handling.

What data we collect

• form data: name, e-mail, phone number, address, metering point details, meter readings, and request content;
• technical request data: IP address, user-agent (browser/device), page URL, referrer, language, and request time;
• technical events: form type and mail delivery status (sent/failed).

How we use data

• to respond to customer requests and process readings;
• to verify mail delivery and keep forms operating correctly;
• to protect website security, prevent abuse, and monitor service quality;
• to fulfill legal obligations.

Data sharing

Data is accessible only to authorised AS Maardu Elekter staff and service providers needed to send e-mail, protect web forms, and deliver technical notifications. Where Telegram is used for technical notifications, only the minimum data required to process the request is sent. Processing may involve a transfer outside the EEA where necessary; in that case, applicable safeguards are used.

Legal basis

We process request and meter-reading data to take steps at your request or perform a contract, to comply with legal obligations, and on the basis of our legitimate interest in preventing abuse and keeping the service secure. Where processing relies on consent, you may withdraw it at any time.

Retention

We retain data only for as long as needed to resolve the request, maintain security, and meet legal obligations. Exact periods depend on the data category and the applicable retention obligation.

Your rights

You may request access to, correction or erasure of your personal data, restriction of processing, object to processing, and receive portable data where applicable. To exercise these rights, contact info@maarduelekter.ee. You may also lodge a complaint with the Estonian Data Protection Inspectorate.

Data protection

We apply organizational and technical security measures and do not share data with third parties without legal grounds.

Contact

For questions: info@maarduelekter.ee